Help Centre

Yes, the delivery address can be entered during the checkout process. By default, your order will be sent to any registered address, but you can change it by clicking the 'Add a new address' button. You may differentiate between the delivery and billing addresses.

Once you've placed your order, we can no longer modify it.

However, you can contact our customer service in the ‘Contact us’ section.

We sincerely apologise for this problem; we strive to give the greatest quality items to all of our customers.

To allow us to investigate the problem, please contact our customer service and provide further information in the 'Contact Us' section.

To speed up the process, please find the information below before contacting us. Don't worry if you can't; we will help you once you contact us.

• Order number
• Product name.
• Details about the defect
• Supporting images of the defect, if any.

We will give you an email once we've looked into the issue and decided what to do next.

We are sincerely sorry to hear that. Mistakes can happen, but don't worry, we can help you. 

Please get in touch with our Customer Service via the 'Contact Us' section and provide the following information:

• Order number
• Item received
• Item ordered

We will give you an email once we've looked into the issue and decided what to do next.

We provide a choice of online payment methods so that our customers may easily place their orders.

You can choose your preferred payment option at checkout. We take fraud extremely seriously, so you will be subject to validation and authorization from both us and the card issuer. We do this to safeguard the security of our clients' orders.

Please be aware that each promotional code may only be used once. The information below applies to codes received through campaigns in our newsletters, social media, and other channels.

• Only one voucher code can be used per order.
• Please check the expiration date of your promotional code.
• Some promotional codes cannot be used to buy discounted items.
• Promotional codes may only be valid for certain products and categories.
• Promotional coupons may be subject to a minimum order value.
• If you return items, we reserve the right not to extend the validity of your promotional code.

Our dedicated page can tell you about the delivery times and costs for our various shipping choices, depending on the destination. Standard shipping is free for orders over €75 throughout the Benelux. 

We will email you with a tracking link as soon as your order is accepted, so you can watch its progress. Follow this link to find out the status of your order. 

We notify you by email once your order is on its way, so you know when to expect it.

If you have not received your parcel within our regular delivery times, please follow the instructions outlined below.

• Check the delivery time for your type of order. If your order includes personalised products, processing timeframes may take an additional 1 to 7 working days, depending on the quantity ordered.
• Check the status of your order from your personal account.
• Use the tracking URL provided in the email to check the status of your order's delivery.
• Haven’t received a tracking link? Check your spam folder and the email address provided at the time of ordering.
• Have you checked for a missed delivery notice? Your parcel could have been left in a safe location, such as with a neighbour, or it could have been dropped off at a nearby collection point.

For more information, please visit our dedicated 'Returns' page.

If you want further assistance or have any additional queries, please contact our customer service team. You can reach them via the 'Contact Us' section.

You can arrange your return on our 'Returns' page. For more information, please see our dedicated page.

We want all of our customers to be 100% delighted with their purchases. If you are dissatisfied with your purchase, you may return it to us within 30 days. All we ask is that the product be intact, unopened, and with the tags still attached.

Personalised items cannot be returned. For further information, please see our 'Returns' page.

After checking and accepting your return request, your refund should be credited to your account within five business days.

If you haven't received your refund, and it's been 10 working days since our e-mail, please contact our customer service team through the "Contact Us" section.

When you register, you can opt in to subscribe to our newsletter. You can also sign up later by selecting the dedicated tab in your personal space or at the bottom of the page.

If you're already registered, you can change your options.

If you go to our login page and select 'Forgot Password', you can enter your registered email address, and we will send you instructions on how to reset your password by email.