Returns

You can return one or more unworn items within 30 days of your order. Items purchased on canterbury.nl must be returned in perfect condition, with attached tags, and in their original packaging.

• Personalised items and club items cannot be returned. All of our club apparel is specially printed or embroidered for you with your club logo. Returning these products is unfortunately not possible. This falls under the legal exception for bespoke/ custom-made products.
• We cannot refund or exchange items that appear to have been worn, washed, or are not in their original condition.
• Refunds will be issued to the original payment method after inspection.
• You are responsible for arranging the return of the item(s). Only after one of our employees has signed for receipt do the products become our responsibility.
• If your return meets the conditions described above, you will receive a full refund of your order amount, excluding shipping costs, within five days of your return package being processed.
• We will notify you by email once your return has been processed by our team.

Return shipping costs will only be reimbursed if the wrong products were sent or if they show a manufacturing defect. Any defects in your order must be reported to us in writing within 30 days.

Register your return online
Would you like to return a product? Register your return via the link below. You will then see a screen where you can select the items you wish to return and indicate the reason for the return. You can then pay for a return label and print it yourself.

If we have any additional questions regarding your return request, we will contact you by email.

If you have received Canterbury product(s) as a gift, you must return the item(s) with the original purchase details. We recommend contacting the purchaser if these details cannot be provided.

Return costs will be reimbursed in the event of incorrect products being sent, or if they are found to have a production defect. Any shortcomings must be reported to us in writing within 30 days.

Register a return online
Would you like to return a product? Register your return via the link below.
You will then be directed to a page where you can select the items you wish to return and provide a reason for the return. You can then pay for your return label and print it yourself.

If we need any additional information regarding your return request, we will contact you by e-mail.

Register return